Returns Policy
7-day Satisfaction Guarantee!
Imaginations stands by every product we sell and we want you to be completely satisfied with the purchase you make. If any Imaginations purchase does not meet your expectations, you may return the item within 7 days of the date of receipt for a full Credit Note. Products can be returned to us for Repair/ Replacement/ Credit Notes within 7 days of delivery (receipt of items).Products can be returned to us for Repair/ Replacement/ Credit Notes within 7 days of delivery (receipt of items).
Returns Instructions:
For easy & speedy processing of your returns please follow the following instructions:
- Give us a call before shipping out your order.
- Use a reliable & reputed courier company.
- Ensure that the goods are packed properly so as to ensure safety of the goods.
- Label the product clearly with your name and address.
- The parcel should be sent in the original box packing and should have a copy of the original invoice and failing which no refund will be given.
Our returns address is:
Imaginations, R.R. Building, Kunnamthanam P.O, Thiruvalla, Pathanamthitta Dist, Kerala-689581
Should you need further advice please contact our customer services team on : 7034553550
Terms Of Returns Acceptance:
We will only accept a return if is in same condition as received. Any item returned that shows improper use, improper handling or physical damaged/torn out box, missing manuals parts & accessories will be returned back to buyer. Item returned in any box that is not the original box will not be accepted and will be returned to the sender.
Should you need further advice: please contact our customer services team on: 7034553550.
- All warranty services mentioned in our listing can be availed by sending the product back to us at the cost of buyer.
- Any goods received in damaged condition due to improper packing may not qualify for Refunds.
- If found Damaged on Arrival the buyer is responsible for returning the product safely to use to the best possible & reputed courier company. A Replacement will be given for the same upon receipt of such product by the company.
- Return postage to be borne by the customer.
- All refund can take up to 7 business days to process from the date of refund is approved for the account and a request has been made in our system under banking norms.
- Once an order has been issued with a tracking number and there after a refund request is submitted by the customers, all such orders will be charged a 15% Restocking Fee on the cost of the product in addition to the shipping fee as the same cannot be refunded.
- Customer who have received defective product are entitled for free exchange with a new unit of the same model, but if the customer wants to exchange the defective or non defective product for a new unit of a different model, they will be charged 15% Restocking Fee on the cost of the product in addition to the shipping fee for the new product.
- We at Imaginations will not be able to cancel orders that have already been processed and shipped out by us to customers .Refunds in case of Credit cards will be normally processed by us within 14 working days and in case of Debit cards the same would be normally processed by us within 30 working days.
- Imaginations reserves the right to deny any return.
- Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. and Imaginations reserves its rights to the sole discretion some situations that may result in customers are order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be refunded.
- Imaginations reserves the right to ask for defined proof of identification at the time of delivery. Failure to provide the same to either The Company or any of its associates, can lead to cancellation of the order. Including legal proceedings. In case of any gift items, customer who has made the transaction online will have to provide his/her proof of identification
